What these terms cover . These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.
Why you should read them . Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or require any changes], please contact us via to discuss.Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if: ● You are an individual. ● You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
If you are a business customer this is our entire agreement with you . If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation [or negligent misstatement] based on any statement in this agreement.
Who we are . We are Styles & Me a company registered in England and Wales. [Our company registration number is 10836440 and our registered office is at 102 Fortune Gate Road, London, United Kingdom, NW10 9RG
How to contact us . You can contact us by writing to us at [ firstname.lastname@example.org 102 Fortune Gate Road, London, United Kingdom, NW10 9RG].:
How we may contact you . If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails . When we use the words "writing" or "written" in these terms, this includes emails.
How we will accept your order . Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us number is 10836440 and our registered office is at 102 Fortune Gate Road, London, United Kingdom, NW10 9RG
If we cannot accept your order . If we are unable to accept your order, we will notify you of this [in writing] and will not charge you. This might be because the service is unavailable or the payment was not successful, because a credit reference we have obtained for you does not meet our minimum requirements], because we have identified an error in the price or description of the service or because we are unable to meet a delivery deadline you have specified..:
How we may contact you . If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
If you wish to make a change to the service you have ordered please contact us via email. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change..
(a) to reflect changes in relevant laws and regulatory requirements in the Jurisdictions we operate in; and
(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes should [not affect your use of the product.
(c) More significant changes to the products and these terms . In addition, as we informed you in the description of the product on our website, we may make the following changes to [these terms or] the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:
Updates to digital content . We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.
Delivery costs . The costs of delivery will be as displayed to you on our website.
When we will provide the products . [During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract. OR
(a) If the products are goods . If the products are goods [we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order OR we will contact you [with an [estimated] delivery date OR to agree a delivery date], which will be within [30 [days OR 4 weeks] after the day on which we accept your order/booking].
(b) If the products are one-off services . We will begin the services [on the date set out in the order OR on the date we accept your order OR on the date agreed with you during the order process]. The [estimated] completion date for the services is as told to you during the order process.]
(c) If the products are ongoing services or a subscription to receive goods We will supply the services, to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in 8 or we end the contract by written notice to you as described in 10.]
We are not responsible for delays outside our control . If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Collection by you . If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of [HOURS] on weekdays (excluding public holidays) [and Saturdays].
If you are not at home when the product is delivered . If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to [rearrange delivery or collect the products from a local depot].
If you do not re-arrange delivery . If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts,we are unable to contact you or re-arrange delivery or collection we may end the contract and 10.2 will apply.
[ If you do not allow us access to provide services . If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and 10.2 will apply.]
When you become responsible for the goods . A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you [or a carrier organised by you] collect it from us.
When you own goods . You own a product which is goods once we have received payment in full.
What will happen if you do not give required information to us . We may need certain information from you so that we can supply the products to you, for example, Address. If so, this will have been stated in the description of the products on our website. We will contact you [in writing] to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Reasons we may suspend the supply of products to you . We may have to suspend the supply of a product to: (a) deal with technical problems or make minor technical changes; (b) update the product to reflect changes in relevant laws and regulatory requirements; (c) make changes to the product as requested by you or notified by us to you (see 6).
Your rights if we suspend the supply of products . We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product [for longer than [PERIOD] in any [PERIOD]] we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than [ ] and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
We may also suspend supply of the products/services if you do not pay . If you do not pay us for the products/services when you are supposed to (see 14.4) and you still 4do not make payment within [ 7 ] days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see 14.6).
You can always end your contract with us . Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
Ending the contract because of something we have done or are going to do . If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013) . If you are a consumer then for most products bought 5online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
When consumers do not have a right to change their minds . Your right as a consumer to change your mind does not apply in respect of:
How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
Ending the contract where we are not at fault and there is no right to change your mind . Even if we are not at fault and you are not a consumer who has a right to change their mind (see 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) [£ as compensation for the net costs we will incur as a result of your ending the contract OR reasonable compensation for the net costs we will incur as a 6result of your ending the contract OR a percentage of the price calculated as per [TABLE] depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.]
Ending the contract where we are not at fault and there is no right to change your mind . Even if we are not at fault and you are not a consumer who has a right to change their mind (see 8.1), you can still end the contract before it is completed. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until [1 calendar month] after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply the product until 3 March. We will only charge you for supplying the product up to 3 March and will refund any sums you have paid in advance for the supply of the product after 3 March.
Tell us you want to end the contract . To end the contract with us, please let us know by doing one of the following:
(a) Phone or email . Call email us at [ email@example.com ]. Please provide your name, home address, details of the order/reference number and, where available, your phone number and email address.
(b) Online . Complete the [form we send you].
(c) By post . Print off the [form and post it to us at the address we provide on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
When we will pay the costs of return . We will pay the costs of return:
What we charge for collection . If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. [We 7charge [INSERT] for collection of [INSERT RELEVANT PRODUCTS] OR The costs of collection will be the same as our charges for standard delivery, see [LINK TO CHARGES]].
How we will refund you . If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below
When we may make deductions from refunds if you are a consumer exercising your right to change your mind . If you are exercising your right to change your mind:
When your refund will be made . We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:
We may end the contract if you break it . We may end the contract for a product at any time by writing to you if:
You must compensate us if you break the contract . If you end the contract, we will refund any money you have paid in advance for products/services that have not been provided but we may deduct or charge you [£[ 5%] as compensation for the net costs we will incur as a result of your breaking the contract OR reasonable compensation for the net costs we will incur as a result of your breaking the contract. In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
[ We may withdraw the product . We may write to you to let you know that we are going to stop providing the product/service. We will let you know at least [14 days] in advance of our stopping the supply of the product/service and
How to tell us about problems . If you have any questions or complaints about the product,service or digital content displayed on our website please contact us. You can contact our customer service team by writing to us at [ firstname.lastname@example.org ].
Please note that we (Stylesandme) are not liable if the rights below are not met.
The rights of the consumer and business stated in 11.3 and 12. are to subject to the internal agreements made between the business and consumers using out intermediary platform i.e. our website..
If you are a consumer we are under a legal duty to supply products/services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. If your product is goods , for
example [hair products], the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
(a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
(b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back. See also 8.3.
If your product is digital content , for example [a mobile phone app or a subscription to a music streaming service], the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality: a) If your digital content is faulty, you're entitled to a repair or a replacement.
(b) If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back
(c) If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation See also 8.3. If your product is services , for example [a support contract for a laptop or tickets to a concert], the Consumer Rights Act 2015 says:
(a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
(b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
(c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time. See also 8.2.
If you are a business customer we warrant that on delivery[, and for a period of  months from the date of delivery ( warranty period ),] any products which are goods shall:
Subject to 13.3, if:
We will not be liable for a product's failure to comply with the warranty in 13.1 if:
Except as provided in this 13, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in 13.1.
These terms shall apply to any repaired or replacement products supplied by us under 13.2.
Where to find the price for the service . The price product (which includes VAT) will be the price indicated on the order pages when you placed your order. We [take all reasonable care to ensure OR use our best efforts to ensure] that the price of the product advised to you is correct. However please see 14.3 for what happens if we discover an error in the price of the product you order.
We will pass on changes in the rate of VAT . If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
What happens if we got the price wrong . It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. [If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract,
refund you any sums you have paid and require the return of any goods provided to you.]
When you must pay and how you must pay . We accept payment with Paypal. When you must pay depends on what product you are buying:
Our right of set-off if you are a business customer . If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
What to do if you think an invoice is wrong . If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
We are not responsible to you for foreseeable loss and damage caused by us . If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill[, but we are not responsible for any loss or damage that is not foreseeable]. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We are not liable for the following: This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products [as summarised at 12.1 OR including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed]; and for defective products under the Consumer Protection Act 1987
We are not liable for damage to your property . Services provided in your property will not be under our control. Terms on liabilities will be made between consumers and the businesses using our platform/website. Therefore, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that are discovered while providing the services.
When we are liable for damage caused by defective digital content . If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or compensate the issue. [However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was .
Nothing in these terms shall limit or exclude our liability for:
Except to the extent expressly stated in 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
Subject to 16.1:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us.
We may transfer this agreement to someone else . We may transfer our rights and obligations under these terms to another organisation. [We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract OR We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 21 days of us telling you about it and we will refund you any payments you have made in advance for products not provided].
You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee) . You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if changes are not disclosed at a timely manner. However, if you are a consumer you may transfer our guarantee at 8.4 to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property, for example by [Reference number and details of purchase matching service or product]
Nobody else has any rights under this contract (except someone you pass your guarantee on to ). This contract is between you and us. No other person shall have any rights to enforce any of its terms[, except as explained in 18.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms].
If a court finds part of this contract illegal, the rest will continue in force . Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later . If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date
Which laws apply to this contract and where you may bring legal proceedings if you are a consumer . These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
[ Alternative dispute resolution if you are a consumer . Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the Financial Ombudsman.
Which laws apply to this contract and where you may bring legal proceedings if you are a business . If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
1.PREVENTION OF THE FACILITATION OF TAX EVASION
1.1 Styles & Me take a zero-tolerance approach to tax evasion. You must not engage in any form of facilitating tax evasion, whether under UK law or under the law of any foreign country. You must immediately report to HMRC any request or demand from a third party to facilitate the evasion of tax, or any concerns that such a request or demand may have been made.
1.2 [You must at all times comply with [anti-facilitation of tax evasion policy OR anti-corruption and bribery policy], [a copy of which is available from: www.gov.uk/report-an-unregistered-trader-or-business OR [further resources can be provided if you directly request it from ], [in each case] as may update [it OR them] from time to time. Failure to do so will be treated as a disciplinary matter and may result in the immediate termination of your employment.]